What types of customer queries can iQanAI handle?

iQanAI handles the full range of sales conversations — from first-touch enquiries and product questions to objection handling, appointment booking, and follow-up sequences. It manages every interaction with natural, human-like responses designed to move prospects toward a decision.

Which platforms does iQanAI work on?

iQanAI works on WhatsApp, Instagram DMs, Facebook Messenger, and website chat. Growth and Pro plans include all social channels. The Starter plan includes WhatsApp and website chat.

How human-like are the conversations? Will it sound like a bot?

iQanAI is built for human-like conversation. It adapts its tone to match how each customer communicates, handles nuance, and responds naturally. It is not a decision tree or keyword matcher — it understands context and intent.

How long does it take to get iQanAI up and running?

Typically within minutes. You provide your business URL and iQanAI instantly reads your products, services, and pricing to build a custom sales agent. We handle the channel connections and configuration for you.

Can iQanAI book appointments directly inside the chat?

Yes. On Growth and Pro plans, iQanAI detects buying intent and books prospects directly into your calendar inside the conversation — no external links, no friction, no drop-off.

Can iQanAI handle outbound campaigns?

Both. iQanAI responds to all incoming messages automatically and can send proactive outbound messages, automated follow-up sequences, and comment-to-DM sequences on Instagram and Facebook. Available on Growth and above.

What kind of businesses does iQanAI work best for?

iQanAI works best for businesses that get leads through conversations — e-commerce brands, coaches, real estate agents, and high-ticket service businesses that rely on DMs, WhatsApp, or Instagram for sales.

Legal

Terms & Conditions

Last updated: 29 June 2026 · Effective date: 29 June 2026

These Terms & Conditions ("Terms") govern your access to and use of the iQanAI platform and services provided by iQimma Labs Ltd, a company registered in England and Wales (company number 17305932) with its registered office at International House, 55 Longsmith Street, Gloucester, GL1 2HT (trading as "iQanAI", "we", "us", "our"). By creating an account, subscribing, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other entity, you confirm you have authority to bind that entity.

Contents
1. Definitions 2. Account & Eligibility 3. The Services 4. Acceptable Use 5. Your Content & Data 6. Data Protection 7. Plans, Billing & Credits 8. Third-Party Services & Channels 9. Intellectual Property 10. AI Output 11. No Professional Advice 12. Availability & Support 13. Suspension & Termination 14. Disclaimers 15. Limitation of Liability 16. Indemnity 17. Changes to the Terms 18. Governing Law 19. Contact

1. Definitions

"Customer Data" means the contacts, messages, conversations, configuration and other content you and your end users submit to or process through the Services. "End User" means an individual who interacts with an AI agent you operate through the Services. "Services" means the iQanAI platform, applications, APIs and related services. "Credits" means the units consumed when the Services perform AI actions.

2. Account & Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. You are responsible for the accuracy of the information you provide.

3. The Services

iQanAI provides AI sales agents that engage with leads and customers across messaging channels including WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and web chat. The Services qualify leads, answer questions, handle conversations and can book appointments and trigger actions you configure. Features available to you depend on your plan.

4. Acceptable Use

You agree not to use the Services to, and not to permit any End User or third party to:

Send unsolicited messages (spam) or violate the terms, policies or rate limits of any connected messaging channel or provider
Breach any applicable law, including consumer protection, marketing, anti-spam and data protection law
Send or solicit unlawful, fraudulent, deceptive, harassing, defamatory, obscene or harmful content
Impersonate any person or misrepresent your affiliation in a way that is deceptive or unlawful
Process special category or highly sensitive personal data without an appropriate lawful basis and safeguards
Infringe the intellectual property or privacy rights of others
Introduce malware, attempt to gain unauthorised access to, or interfere with the integrity or performance of the Services
Reverse engineer, resell or sublicense the Services except as expressly permitted in writing

You are solely responsible for the content of the AI instructions you configure and the messages your agents send, and for obtaining any consents required from your End Users under applicable law (including for marketing and for the processing of their personal data).

5. Your Content & Data

As between you and us, you own your Customer Data. You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Services. You are responsible for ensuring you have all rights and lawful bases necessary to provide Customer Data to us and to instruct us to process it.

6. Data Protection

Our processing of personal data is described in our Privacy Policy. Where we process personal data contained in Customer Data on your behalf, we do so as your processor on your documented instructions. The data processing terms set out in this Section and in our Privacy Policy form the data processing agreement (DPA) between us and apply to that processing, including obligations of confidentiality, security, assistance with data subject requests, and the use of sub-processors under Article 28 of the UK GDPR and EU GDPR. A standalone DPA is available to business customers on request at team@iqanai.com.

Personal data processed through the Services is primarily processed within the European Union. Where data is transferred outside the EEA or UK, appropriate safeguards such as Standard Contractual Clauses apply, as described in the Privacy Policy. The Services are not currently certified for, and do not by default provide, data residency within any specific country outside the EU. If your use case requires in-country data residency or a specific regulatory certification, contact us before subscribing so we can confirm whether it can be supported.

7. Plans, Billing & Credits

Plans are billed in advance on a recurring basis (monthly or yearly) through our payment provider, Stripe, until cancelled.
Each plan includes an allowance of Credits. Additional usage may consume top-up Credits at the rates shown at the point of purchase.
Fees are stated exclusive of taxes unless otherwise indicated; you are responsible for applicable taxes.
Except where required by law, fees are non-refundable, including for partial billing periods and unused Credits.
You can cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
We may change pricing on reasonable notice; changes apply from your next billing period.
If a payment fails, we may suspend or limit the Services until payment is resolved.

8. Third-Party Services & Channels

The Services integrate with third-party platforms and messaging channels (for example, WhatsApp, Instagram, Messenger, Telegram, SMS providers, payment and calendar services). Your use of those channels is also subject to their own terms and policies, and we are not responsible for their availability, changes or actions. You are responsible for complying with the terms of each channel you connect, including messaging and opt-in requirements.

9. Intellectual Property

We and our licensors own all rights in the Services, including the software, design and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, modify, distribute, sell or lease any part of the Services, except as expressly permitted. Any feedback you provide may be used by us without restriction or obligation to you.

10. AI Output

The Services use artificial intelligence to generate messages and suggestions. AI-generated content is not guaranteed to be accurate, complete, current or appropriate. You are responsible for reviewing and approving the AI outputs that your agents send to your End Users, and for the consequences of sending those outputs. We recommend enabling human oversight for high-value or sensitive interactions. The AI does not make legally binding decisions about individuals on our behalf.

11. No Professional Advice

The AI agents provided through the Services are not a substitute for professional advice. They do not provide legal, medical, financial, tax or other regulated professional advice, and outputs should not be relied upon as such. For high-value transactions, regulated decisions, or interactions that materially affect a person's legal rights or significant interests, you must keep a human in the loop and configure your workflows accordingly. You accept the risk of allowing an AI agent to handle conversations without human supervision.

12. Availability & Support

We target 99.5% monthly uptime for the production Services, excluding scheduled maintenance and events outside our reasonable control (including third-party channel or provider outages). We aim to provide reasonable advance notice of planned maintenance. This uptime target is not a contractual service level agreement and creates no liability unless we have entered into a separate, signed SLA with you, in which case that SLA controls for the matters it covers. We provide support through the channels described on our website or in your plan.

13. Suspension & Termination

You may stop using the Services and cancel at any time. We may suspend or terminate your access if you breach these Terms (including the Acceptable Use section), fail to pay, or where required by law or to protect the Services, our users or third parties. On termination, your right to use the Services ends. You may export your Customer Data from your dashboard throughout your subscription and for 30 days after termination, after which we may delete it from active systems in the normal course and from backups in line with our Privacy Policy.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, OR THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE. NOTHING IN THESE TERMS EXCLUDES ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

16. Indemnity

You agree to indemnify and hold us harmless from claims, damages and costs (including reasonable legal fees) arising from your use of the Services in breach of these Terms or applicable law, your Customer Data, the content of messages your agents send, or your violation of the rights of any third party (including your End Users).

17. Changes to the Terms

We may update these Terms from time to time. For material changes, we will provide reasonable notice by email or in-app notice before they take effect. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, except that we may seek injunctive relief in any appropriate jurisdiction.